FDIC-Insured - Backed by the full faith and credit of the U.S. Government
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Account takeover fraud occurs when a fraudster obtains confidential information - including user IDs, passwords, PINs, and token codes - and uses it to access online banking accounts, transfer funds, or commit other fraudulent acts.
Fraudsters gain access by tricking you into divulging your online banking credentials and installing malware on your devices.
While everyone is at risk of account takeover fraud, there are steps you can take to reduce your risk.
Protect your credentials and tokens
Citizens State Bank will never ask for your token PIN or PIN + token combination in phone calls, emails, or text messages.
Implement dual custody
Require all payments or user modifications that are initiated by one user to be approved by a second user on a different device.
Require multi-factor authentication
Add a layer of protection using multi-factor authentication for accessing company networks and payment initiation.
Never click on links from unknown senders
Links and attachments in emails and text messages are a common way to deliver malware. Verify the send before clicking on links, downloading attachments, or installing programs.
Monitor accounts
Reconcile your accounts daily to detect suspicious activity.
Sign up for alert services
Receive text or email notifications informing you of electronic debits from your accounts.
Update anti-virus software
Reduce your risk of account takeover fraud by blocking infected links before you ever see them. Initiate transactions from stand-alone PCs that do not allow email or web browsing. Limit the possibility of malware downloaded through links, pop-ups, or attachments.
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